我市发布2024年消费维权分析报告！
<div class="wx_rich_media_content" id="jsWxContainer"><section data-role="outer" label="edit by 135editor"><section data-role="outer" label="edit by 135editor"><section data-role="paragraph"><p style='text-align:center;line-height: 1.75em;'><span style='font-size: 16px;letter-spacing: 1.5px;'>12月26日</span></p><p style='text-align:center;line-height: 1.75em;'><span style='font-size: 16px;letter-spacing: 1.5px;'>记者从市市场监督管理局获悉</span></p><p style='text-align:center;line-height: 1.75em;'><span style='color: rgb(217, 33, 66);'><strong><span style='font-size: 16px;letter-spacing: 1.5px;'>2024年全市消费维权情况分析报告</span></strong></span><span style='font-size: 16px;letter-spacing: 1.5px;caret-color: red;'>出炉</span></p><p><br></p><section data-tools="135编辑器" data-id="153938"><section style='margin: 10px auto;'><section style='background-color: rgb(255, 249, 230);padding: 20px 10px;'><section data-autoskip="1" style='line-height: 1.75em;letter-spacing: 1.5px;font-size: 16px;color: rgb(70, 54, 49);background-color: transparent;'><p style='line-height:1.75em;'>2024年，全市各级市场监管部门受理各类消费者咨询投诉举报<span style='color: rgb(217, 33, 66);font-size: 16px;letter-spacing: 1.5px;'><strong>41886件</strong></span>，其中，各类咨询<span style='color: rgb(217, 33, 66);font-size: 16px;letter-spacing: 1.5px;'><strong>352件</strong></span>、投诉举报<span style='color: rgb(217, 33, 66);font-size: 16px;letter-spacing: 1.5px;'><strong>41534件</strong></span>（投诉37545件、举报3989件），同比下降了<span style='color: rgb(217, 33, 66);font-size: 16px;letter-spacing: 1.5px;'><strong>40.8%</strong></span>，为消费者挽回经济损失<span style='color: rgb(217, 33, 66);font-size: 16px;letter-spacing: 1.5px;'><strong>5576.3万元</strong></span>。</p></section></section><section style='display: flex;'><section style='width: 100%;height: 1px;border-top: 1px solid rgb(184, 17, 0);' data-width="100%"><br></section><section style='flex-shrink: 0;'><section style='width: 40px;margin-top: -20px;height: 0px;'><br></section></section></section></section></section><p style='text-align:center;line-height: 1.75em;'><span style='caret-color: red;font-size: 16px;letter-spacing: 1.5px;'>报告显示</span></p><p style='text-align:center;line-height: 1.75em;'><span style='caret-color: red;font-size: 16px;letter-spacing: 1.5px;'>根据投诉类别分类</span></p><p style='text-align:center;line-height: 1.75em;'><span style='caret-color: red;font-size: 16px;letter-spacing: 1.5px;'>2024年</span></p><p style='text-align:center;line-height: 1.75em;'><span style='caret-color: red;font-size: 16px;letter-spacing: 1.5px;'>我市受理商品类投诉</span><span style='color: rgb(217, 33, 66);font-size: 16px;letter-spacing: 1.5px;'><strong>20287件</strong></span></p><p style='text-align:center;line-height: 1.75em;'><span style='caret-color: red;font-size: 16px;letter-spacing: 1.5px;'>占比</span><span style='color: rgb(217, 33, 66);font-size: 16px;letter-spacing: 1.5px;'><strong>54%</strong></span></p><p style='text-align:center;line-height: 1.75em;'><span style='caret-color: red;font-size: 16px;letter-spacing: 1.5px;'>受理服务类投诉</span><span style='color: rgb(217, 33, 66);font-size: 16px;letter-spacing: 1.5px;'><strong>17258件</strong></span></p><p style='text-align:center;line-height: 1.75em;'><span style='caret-color: red;font-size: 16px;letter-spacing: 1.5px;'>占比</span><span style='color: rgb(217, 33, 66);font-size: 16px;letter-spacing: 1.5px;'><strong>46%</strong></span></p><p style='line-height:1.75em;'><br></p><p style='line-height:1.75em;'><span class="wxart_image" wx-style='display:inline-block;color: rgb(34, 34, 34);font-family: -apple-system, BlinkMacSystemFont, Arial, sans-serif;font-size: var(--articleFontsize);letter-spacing: 0.544px;background-color: rgb(255, 255, 255);text-align: center;visibility: visible !important;width: 677px !important;'></span></p><p style='text-align:center;line-height: 1.75em;'><strong><span style='font-size: 16px;letter-spacing: 1.5px;'><br></span></strong></p><p style='text-align:center;line-height: 1.75em;'><strong><span style='font-size: 16px;letter-spacing: 1.5px;'>根据消费投诉举报特点分析</span></strong><span style='font-size: 16px;letter-spacing: 1.5px;'></span></p><p style='text-align:center;line-height: 1.75em;'><span style='font-size: 16px;letter-spacing: 1.5px;'></span></p><p><br></p><section data-tools="135编辑器" data-id="153790"><section style='margin: 10px auto;'><section style='margin-bottom: 15px;'><section style='display: flex;align-items: center;justify-content: flex-start;'><section style='display: flex;align-items: center;'><section style='flex-shrink: 0;padding-right: 5px;'><section style='font-size: 16px;letter-spacing: 1.5px;color: rgb(255, 255, 255);background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;width: 32px;height: 32px;border-radius: 100%;display: flex;justify-content: center;align-items: center;'><p style='line-height: 1.75em;'><strong>0</strong><strong data-original-title="" title="">1</strong></p></section></section><section style='background-color: rgb(255, 247, 221);padding-right: 3px;padding-left: 3px;border-radius: 4px;border-width: 1px;border-style: solid;border-color: transparent;'><section style='background-color: rgb(255, 246, 221);border-radius: 4px;padding: 5px 10px;margin-top: -3px;margin-bottom: -3px;'><section style='font-size: 16px;color: #f44945;text-align: center;line-height: 1em;'><p style='line-height:1.75em;'><span style='letter-spacing: 1.5px;'><strong data-brushtype="text">商品类投诉中</strong></span></p></section></section></section></section></section><section style='background-color: rgb(255, 250, 246);padding: 15px;border-radius: 5px;margin-top: 5px;'><section data-autoskip="1" style='line-height: 1.75em;letter-spacing: 1.5px;font-size: 16px;color: rgb(51, 51, 51);background-color: transparent;'><p style='line-height:1.75em;'>主要以食品、服装鞋帽、家居用品、药品、家用电器、装修建材、交通工具、卫生用品以及五金交电为主，占商品类投诉总量的81%，其中以普通食品和酒水饮料为主要维权对象。</p></section></section></section><section style='margin-bottom: 15px;'><section style='display: flex;align-items: center;justify-content: flex-start;'><section style='display: flex;align-items: center;'><section style='flex-shrink: 0;padding-right: 5px;'><section style='font-size: 16px;letter-spacing: 1.5px;color: rgb(255, 255, 255);background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;width: 32px;height: 32px;border-radius: 100%;display: flex;justify-content: center;align-items: center;'><p style='line-height: 1.75em;'><strong>0</strong><strong data-original-title="" title="">2</strong></p></section></section><section style='background-color: rgb(255, 247, 221);padding-right: 3px;padding-left: 3px;border-radius: 4px;border-width: 1px;border-style: solid;border-color: transparent;'><section style='background-color: rgb(255, 246, 221);border-radius: 4px;padding: 5px 10px;margin-top: -3px;margin-bottom: -3px;'><section style='font-size: 16px;color: #f44945;text-align: center;line-height: 1em;'><p style='line-height:1.75em;'><span style='letter-spacing: 1.5px;'><strong data-brushtype="text">服务类投诉中</strong></span></p></section></section></section></section></section><section style='background-color: rgb(255, 250, 246);padding: 15px;border-radius: 5px;margin-top: 5px;'><section data-autoskip="1" style='line-height: 1.75em;letter-spacing: 1.5px;font-size: 16px;color: rgb(51, 51, 51);background-color: transparent;'><p style='line-height:1.75em;'>主要以教育培训、餐饮住宿、互联网服务、销售服务、美容美发及洗浴服务、文化娱乐及体育服务、专业技术服务、租赁服务以及物业服务为主，占服务类投诉总量的93%。</p></section></section></section><section style='margin-bottom: 15px;'><section style='display: flex;align-items: center;justify-content: flex-start;'><section style='display: flex;align-items: center;'><section style='flex-shrink: 0;padding-right: 5px;'><section style='font-size: 16px;letter-spacing: 1.5px;color: rgb(255, 255, 255);background-position: initial;background-size: initial;background-repeat: initial;background-attachment: initial;background-origin: initial;background-clip: initial;width: 32px;height: 32px;border-radius: 100%;display: flex;justify-content: center;align-items: center;'><p style='line-height: 1.75em;'><strong>0</strong><strong data-original-title="" title="">3</strong></p></section></section><section style='background-color: rgb(255, 247, 221);padding-right: 3px;padding-left: 3px;border-radius: 4px;border-width: 1px;border-style: solid;border-color: transparent;'><section style='background-color: rgb(255, 246, 221);border-radius: 4px;padding: 5px 10px;margin-top: -3px;margin-bottom: -3px;'><section style='font-size: 16px;color: #f44945;text-align: center;line-height: 1em;'><p style='line-height:1.75em;'><span style='letter-spacing: 1.5px;'><strong data-brushtype="text">经营主体被举报的行为中</strong></span></p></section></section></section></section></section><section style='background-color: rgb(255, 250, 246);padding: 15px;border-radius: 5px;margin-top: 5px;'><section data-autoskip="1" style='line-height: 1.75em;letter-spacing: 1.5px;font-size: 16px;color: rgb(51, 51, 51);background-color: transparent;'><p style='line-height:1.75em;'>主要以不正当竞争、侵害消费者权益行为、广告违法、食品安全、产品质量、药品问题、网络交易、商标违法以及价格问题为主，占举报总量的81%。</p></section></section></section></section></section><section data-tools="135编辑器" data-id="148983"><section style='margin: 10px auto;'><section style='background-color: rgb(246, 246, 246);padding: 15px;'><section data-autoskip="1" style='line-height: 1.75em;letter-spacing: 1.5px;font-size: 16px;color: rgb(51, 51, 51);background-color: transparent;'><p style='line-height:1.75em;'><span style='caret-color: rgb(255, 0, 0);font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;'>2024年，全市市场监管系统依托“放心消费在孝感”创建活动，积极开展12315消费维权服务站“五进”工程建设，全市共建立12315“五进”消费维权服务站221家。同时，积极开展ODR企业（平台在线消费纠纷解决企业）引导发展工作，共发展ODR企业369户，入驻“湖北315投诉和解平台”的经营主体达</span><span style='color: rgb(217, 33, 66);font-size: 16px;letter-spacing: 1.5px;'><strong>3613家</strong></span><span style='caret-color: rgb(255, 0, 0);font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;'>，为开展多元化消费纠纷调解工作开辟了新渠道。积极推进“线下七日无理由退货”创建活动，共同营造安全放心舒心的消费环境。 </span></p></section></section></section></section><p style='text-align:center;line-height: 1.75em;'><span style='font-size: 16px;letter-spacing: 1.5px;'>截至目前</span></p><p style='text-align:center;line-height: 1.75em;'><span style='font-size: 16px;letter-spacing: 1.5px;'>我市已有</span><span style='color: rgb(217, 33, 66);font-size: 16px;letter-spacing: 1.5px;'><strong>1609家经营主体</strong></span></p><p style='text-align:center;line-height: 1.75em;'><span style='font-size: 16px;letter-spacing: 1.5px;'>施行了“线下七日无理由退货”</span></p><p style='text-align:center;line-height: 1.75em;'><span style='font-size: 16px;letter-spacing: 1.5px;'>累计退货</span><span style='color: rgb(217, 33, 66);font-size: 16px;letter-spacing: 1.5px;'><strong>3.5万件</strong></span></p><p style='text-align:center;line-height: 1.75em;'><span style='font-size: 16px;letter-spacing: 1.5px;'>退货总金额超</span><span style='color: rgb(217, 33, 66);font-size: 16px;letter-spacing: 1.5px;'><strong>426.1万元</strong></span></p></section><p><br></p></section></section><section style='letter-spacing: 0.578px;line-height: 2;font-size: 16px;'><section powered-by="xiumi.us" style='font-size: 12px;color: rgb(122, 116, 116);'><h1 data-style='max-width: 100%; color: rgb(62, 62, 62); font-family: 微软雅黑; letter-spacing: 0.5px; line-height: 25.6px; box-sizing: border-box !important; overflow-wrap: break-word !important;' data-darkmode-color="rgb(168, 168, 168)" data-darkmode-bgcolor="rgb(36, 36, 36)" style='outline: 0px;color: rgb(62, 62, 62);widows: 1;text-align: 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Helvetica, sans-serif;line-height: 1.75em;text-indent: 0em;visibility: visible;'><span style='-webkit-tap-highlight-color: transparent;outline: 0px;color: rgb(68, 68, 68);font-size: 14px;font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;visibility: visible;'>END</span></section></h1><h1 data-darkmode-bgcolor="rgb(36, 36, 36)" data-darkmode-color="rgb(168, 168, 168)" data-style='max-width: 100%; color: rgb(62, 62, 62); font-family: 微软雅黑; letter-spacing: 0.5px; line-height: 25.6px; box-sizing: border-box !important; overflow-wrap: break-word !important;' style='-webkit-tap-highlight-color: transparent;padding-right: 0em;padding-left: 0em;outline: 0px;text-indent: 0em;letter-spacing: 0px;font-family: Arial, Helvetica, sans-serif;line-height: 1.75em;widows: 1;color: rgb(164, 56, 56);text-align: center;visibility: visible;'><section style='-webkit-tap-highlight-color: transparent;padding-right: 0em;padding-left: 0em;outline: 0px;letter-spacing: 0px;line-height: 1.75em;text-indent: 0em;visibility: visible;'><span style='-webkit-tap-highlight-color: transparent;outline: 0px;color: rgb(178, 178, 178);font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;font-size: 14px;letter-spacing: 0.544px;text-indent: 0em;visibility: visible;'></span></section></h1><h1 style='-webkit-tap-highlight-color: transparent;outline: 0px;font-size: 17px;letter-spacing: 0.544px;font-family: "PingFang SC", system-ui, -apple-system, "system-ui", Arial, sans-serif;min-height: 1em;line-height: 1.5em;color: rgba(255, 255, 255, 0.8);widows: 1;visibility: visible;'><section style='-webkit-tap-highlight-color: transparent;outline: 0px;font-family: -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;letter-spacing: 0px;visibility: visible;text-align: left;line-height: normal;'><span style='-webkit-tap-highlight-color: transparent;outline: 0px;letter-spacing: 0.5px;text-align: justify;font-family: Helvetica, Arial, sans-serif;font-size: 14px;color: rgb(178, 178, 178);'><br data-filtered="filtered" style='-webkit-tap-highlight-color: transparent;outline: 0px;'></span></section><section style='-webkit-tap-highlight-color: transparent;outline: 0px;font-family: -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;letter-spacing: 0px;visibility: visible;text-align: left;line-height: normal;'><span style='-webkit-tap-highlight-color: transparent;outline: 0px;letter-spacing: 0.5px;text-align: justify;font-family: Helvetica, Arial, sans-serif;font-size: 14px;color: rgb(178, 178, 178);'>来</span><span style='-webkit-tap-highlight-color: transparent;outline: 0px;font-size: 14px;color: rgb(178, 178, 178);'><span style='letter-spacing: 0.5px;-webkit-tap-highlight-color: transparent;outline: 0px;font-family: Helvetica, Arial, sans-serif;'>源：孝感日报 全媒体记者董晓芳 特约记者宋桂舟 通讯员杨波</span></span></section></h1><section><section><header style='font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;font-size: 16px;letter-spacing: 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