火车票改签也要收手续费？12306回应
<div class="wx_rich_media_content" id="jsWxContainer"><p style='margin: 16px 8px 0px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;letter-spacing: 0.544px;text-wrap: wrap;background-color: rgb(255, 255, 255);text-align: center;line-height: 1.75em;' data-mpa-powered-by="yiban.io"><span style='outline: 0px;font-size: 17px;font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;letter-spacing: 1px;'>近日</span></p><p style='margin: 0px 8px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;letter-spacing: 0.544px;text-wrap: wrap;background-color: rgb(255, 255, 255);text-align: center;line-height: 1.75em;'><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;letter-spacing: 1px;'>有不少网友发帖称</span></p><p style='outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;letter-spacing: 0.544px;text-wrap: wrap;background-color: rgb(255, 255, 255);text-align: center;line-height: 1.75em;margin-left: 8px;margin-right: 8px;margin-bottom: 0px;'><span style='outline: 0px;font-size: 17px;font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;letter-spacing: 1px;'>发现</span><span style='outline: 0px;font-size: 17px;font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;letter-spacing: 1px;color: rgb(0, 122, 170);'><strong style='outline: 0px;'>12306改签火车票时</strong></span></p><p style='outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;letter-spacing: 0.544px;text-wrap: wrap;background-color: rgb(255, 255, 255);text-align: center;line-height: 1.75em;margin-left: 8px;margin-right: 8px;margin-bottom: 0px;'><span style='font-size: 17px;font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;letter-spacing: 1px;color: rgb(0, 122, 170);'><strong style='outline: 0px;'><span style='letter-spacing: 1px;font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;font-size: 17px;outline: 0px;'>要收取手续费</span></strong></span></p><section style='outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;letter-spacing: 0.544px;text-wrap: wrap;background-color: rgb(255, 255, 255);text-align: center;line-height: 1.75em;margin-bottom: 16px;margin-left: 8px;margin-right: 8px;'><span style='outline: 0px;font-size: 17px;font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;letter-spacing: 1px;'>相关话题冲上热搜</span></section><div align="center"><section style='margin: 16px 8px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;letter-spacing: 0.544px;text-wrap: wrap;background-color: rgb(255, 255, 255);line-height: 1.75em;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;visibility: visible !important;width: 677px !important;'></span></section></div><section style='margin: 16px 8px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;letter-spacing: 0.544px;text-wrap: wrap;background-color: rgb(255, 255, 255);line-height: 1.75em;'><span style='outline: 0px;font-size: 17px;font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;letter-spacing: 1px;'>在大众印象中，</span><span style='outline: 0px;font-size: 17px;font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;letter-spacing: 1px;color: rgb(0, 122, 170);'><strong style='outline: 0px;'>只有在临开车前一周至24小时以内有退票行为，才会收取手续费，为什么现在连改签也要收费了呢？</strong></span><span style='outline: 0px;font-size: 17px;font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;letter-spacing: 1px;'>这让网友感到非常不解。</span></section><section style='margin: 16px 8px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;letter-spacing: 0.544px;text-wrap: wrap;background-color: rgb(255, 255, 255);line-height: 1.75em;'><span style='outline: 0px;font-size: 17px;font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;letter-spacing: 1px;'>根据12306APP显示，该平台对改签费的收取规则有明确的规定，</span><span style='outline: 0px;font-size: 17px;font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;letter-spacing: 1px;color: rgb(0, 122, 170);'><strong style='outline: 0px;'>采用阶梯式收费规则：</strong></span></section><section style='color: rgb(139, 12, 0);font-size: 16px;'><section style='margin: 10px 0%;text-align: left;justify-content: flex-start;display: flex;flex-flow: row;'><section style='display: inline-block;width: 100%;vertical-align: top;border-style: solid;border-width: 10px 1px 1px;border-color: rgb(69, 133, 185);padding: 13px;align-self: flex-start;flex: 0 0 auto;'><section style='text-align: justify;line-height: 1.75;letter-spacing: 1px;'><p style='margin-bottom: 16px;text-indent: 0em;text-wrap: wrap;'><span style='color: rgb(0, 0, 0);font-size: 17px;'>1、距票面乘车站开车前48小时以上改签时，或开车前不足48小时改签票面乘车日期及以前的列车时，以及开车后在当日24时之前改签当日其他列车时，均不收取改签费。</span></p><p style='margin-bottom: 16px;text-indent: 0em;text-wrap: wrap;'><span style='color: rgb(0, 0, 0);text-indent: 0em;font-size: 17px;'>2、开车前24小时以上、不足48小时，改签票面乘车日期之后的列车时，按改签前后低票价车票票面价格的5%计。</span></p><p style='margin-bottom: 16px;text-indent: 0em;text-wrap: wrap;'><span style='color: rgb(0, 0, 0);text-indent: 0em;font-size: 17px;'>3、开车前不足24小时，改签票面乘车日期之后的列车时，按改签前后低票价车票票面价格的15%计。</span></p><p style='margin-bottom: 16px;text-indent: 0em;text-wrap: wrap;'><span style='color: rgb(0, 0, 0);text-indent: 0em;font-size: 17px;'>4、开车后在当日24时之前，改签次日及以后列车时，按改签前后低票价车票票面价格的40%计。</span></p><p style='margin-bottom: 16px;text-indent: 0em;text-wrap: wrap;'><span style='color: rgb(0, 0, 0);text-indent: 0em;font-size: 17px;'>5、上述计算的尾数以5角为单位，尾数小于2.5角的舍去、2.5角（含）以上且小于7.5角的计为5角、7.5角（含）以上的进为1元。</span></p><p style='text-indent: 0em;text-wrap: wrap;'><span style='font-size: 17px;'><span style='font-size: 17px;color: rgb(0, 0, 0);'>该新规自</span><strong><span style='font-size: 17px;color: rgb(0, 122, 170);'>2024年1月15日</span></strong><span style='font-size: 17px;color: rgb(0, 0, 0);'>起执行。</span></span></p></section></section></section></section><p style='line-height: 1.75em;margin-bottom: 16px;margin-left: 8px;margin-right: 8px;'><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;font-size: 17px;letter-spacing: 1px;'><span style='font-size: 17px;outline: 0px;font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;text-wrap: wrap;background-color: rgb(255, 255, 255);letter-spacing: 1px;'>对于网友的疑惑，12306人工客服回应表示，</span><span style='font-size: 17px;outline: 0px;font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;text-wrap: wrap;background-color: rgb(255, 255, 255);letter-spacing: 1px;color: rgb(0, 0, 0);'>未收取改签费之前，</span></span><span style='outline: 0px;text-wrap: wrap;background-color: rgb(255, 255, 255);font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;font-size: 17px;letter-spacing: 1px;color: rgb(0, 122, 170);'><strong style='outline: 0px;'>临近原车票车次开车前48小时以内都是不能再往后改签的，只能选择作废或收取20%的退票费作退票处理。</strong></span><span style='font-size: 17px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;text-wrap: wrap;background-color: rgb(255, 255, 255);letter-spacing: 0.578px;'>出台新规后， 在原车票车次开车时间的</span><span style='font-size: 17px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Arial, sans-serif;text-wrap: wrap;background-color: rgb(255, 255, 255);letter-spacing: 0.578px;color: rgb(0, 122, 170);'><strong style='outline: 0px;'><span style='text-wrap: wrap;background-color: rgb(255, 255, 255);color: rgb(0, 122, 170);font-size: 17px;font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;outline: 0px;letter-spacing: 0.578px;'>48小时以内都可以改签，甚至可以改签预售期内的车票。</span></strong></span></p><section style='margin-bottom: 0px;outline: 0px;visibility: visible;'><section data-role="outer" label="edit by 135editor" style='outline: 0px;visibility: visible;'><section data-role="paragraph" style='outline: 0px;letter-spacing: 0.578px;text-indent: 34px;widows: 1;font-family: monospace;text-align: left;color: rgba(62, 62, 62, 0.56);font-size: 14px;visibility: visible;'><section data-style='margin-top: 8.5px; margin-bottom: 8.5px; outline: 0px; line-height: 29.75px; letter-spacing: normal; color: rgb(51, 51, 51); font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Arial, sans-serif; min-height: 0px; font-size: 17px;background-clip: border-box; background-position: 0% 0%; background-repeat: repeat; background-size: auto; border-width: 0px; border-style: none; border-color: rgb(51, 51, 51); bottom: auto; float: none; height: auto; left: auto; max-height: none; min-width: 0px; text-align: center; text-decoration-style: solid; text-decoration-color: rgb(51, 51, 51); top: auto; z-index: auto; visibility: visible; clear: none;' style='margin-top: 8.5px;margin-bottom: 8.5px;outline: 0px;border-color: rgb(51, 51, 51);line-height: 29.75px;min-height: 0px;background-clip: border-box;background-position: 0% 0%;background-repeat: repeat;background-size: auto;border-width: 0px;border-style: none;bottom: auto;float: none;height: auto;left: auto;max-height: none;min-width: 0px;text-align: center;text-decoration-style: solid;text-decoration-color: rgb(51, 51, 51);top: auto;z-index: auto;visibility: visible;clear: none;'><section data-style='outline: 0px; color: rgba(0, 0, 0, 0.8); font-family: -apple-system-font, BlinkMacSystemFont, Arial, sans-serif; letter-spacing: 0.544px; font-size: 16px;' style='outline: 0px;letter-spacing: 0.544px;font-family: -apple-system-font, BlinkMacSystemFont, Arial, sans-serif;color: rgba(0, 0, 0, 0.8);font-size: 15px;visibility: visible;'><section style='margin-top: 0.5em;margin-bottom: 0.5em;outline: 0px;visibility: visible;'><section style='margin: 0.5em 8px;outline: 0px;letter-spacing: 0.578px;text-decoration-style: solid;text-decoration-color: rgb(51, 51, 51);text-align: left;font-family: mp-quote, -apple-system-font, system-ui, Arial, sans-serif;clear: none;min-height: 0px;color: rgb(51, 51, 51);caret-color: rgb(51, 51, 51);border-color: rgb(51, 51, 51);visibility: visible;background-clip: border-box;background-position: 0% 0%;background-repeat: repeat;background-size: auto;border-width: 0px;border-style: none;bottom: auto;float: none;height: auto;left: auto;max-height: none;min-width: 0px;top: auto;z-index: auto;text-indent: 0em;line-height: 1.75em;'><span style='outline: 0px;color: rgb(178, 178, 178);font-size: 14px;text-align: justify;text-indent: 0em;caret-color: rgba(0, 0, 0, 0);font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;letter-spacing: 1px;'>来源 | 湖北发布、长江云新闻</span></section></section></section></section></section></section></section></div>
页:
[1]