“人工+智能” ！孝南推出24小时医保服务热线
<div class="wx_rich_media_content" id="jsWxContainer"><section style='font-size: 16px;' data-mpa-powered-by="yiban.io"><section style='line-height: 2;' powered-by="xiumi.us"><p style='text-align: center;'><span style='color: rgb(0, 0, 0);font-size: 17px;'> 11月20日</span></p><p style='text-align: center;'><span style='font-size: 17px;color: rgb(0, 0, 0);'>从孝南区医疗保障局传来好消息</span></p><p style='text-align: center;'><span style='font-size: 17px;color: rgb(0, 0, 0);'>该局拓宽热线业务受理模式</span></p><p style='text-align: center;'><span style='font-size: 17px;color: rgb(0, 0, 0);'>在保留原业务咨询电话基础上</span></p><p style='text-align: center;'><span style='color: rgb(12, 87, 189);'><strong><span style='font-size: 17px;'>试运行医保智能语音电话</span></strong></span></p><p style='text-align: center;'><span style='color: rgb(12, 87, 189);'><strong><span style='font-size: 17px;'>（0712—2835601）</span></strong></span></p><p style='text-align: center;'><span style='color: rgb(0, 0, 0);'><strong><span style='font-size: 17px;'>参保群众只需一个电话</span></strong></span></p><p style='text-align: center;'><span style='color: rgb(0, 0, 0);'><strong><span style='font-size: 17px;'>即可了解最常用的医保政策</span></strong></span></p><p style='text-align: center;'><span style='color: rgb(0, 0, 0);'><strong><span style='font-size: 17px;'></span></strong></span></p></section><section style='margin-top: 10px;margin-bottom: 10px;justify-content: flex-start;display: flex;flex-flow: row nowrap;' powered-by="xiumi.us"><section style='display: inline-block;width: 100%;vertical-align: top;border-style: solid;border-width: 1px;border-color: rgb(169, 207, 245);padding: 15px 20px;align-self: flex-start;flex: 0 0 auto;'><section style='line-height: 2;color: rgb(10, 10, 11);' powered-by="xiumi.us"><p><span style='font-size: 17px;'>可咨询内容涵盖异地就医备案、城乡居民参保缴费、门诊慢特病待遇、职工生育保险待遇、门诊共济政策、医疗救助等医保政策咨询及办理指南。</span></p></section><section style='line-height: 0;' powered-by="xiumi.us"><p><br></p></section></section></section><section style='text-align: center;font-size: 17px;color: rgb(10, 10, 11);line-height: 2;' powered-by="xiumi.us"><p><span style='color: rgb(12, 87, 189);'><strong>对个性化、特殊化等复杂问题</strong></span></p><p><span style='color: rgb(12, 87, 189);'><strong>智能语音还能支持转接到人工坐席</strong></span></p><p>实现智能语音客服</p><p>与人工客服之间的协同互补</p><p>真正做到让数据多跑路</p><p>群众少跑腿的目标</p></section><section style='justify-content: flex-start; margin-bottom: 10px; display: flex; flex-flow: row nowrap;' powered-by="xiumi.us"><section style='display: inline-block;width: 100%;vertical-align: top;background-color: rgba(169, 207, 245, 0.1);padding: 31px;align-self: flex-start;flex: 0 0 auto;'><section style='display: flex;flex-flow: row nowrap;margin-right: 0%;margin-left: 0%;text-align: center;justify-content: center;' powered-by="xiumi.us"><section style='display: inline-block;vertical-align: top;width: auto;min-width: 10%;flex: 0 0 auto;height: auto;align-self: flex-start;'><section style='text-align: left;' powered-by="xiumi.us"><section style='display: inline-block;width: 10px;height: 10px;vertical-align: top;overflow: hidden;background-color: rgb(169, 207, 245);border-width: 0px;border-radius: 205px;border-style: none;border-color: rgb(62, 62, 62);'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section><section style='display: inline-block;vertical-align: top;width: auto;flex: 100 100 0%;align-self: flex-start;height: auto;'><section style='text-align: justify;font-size: 17px;color: rgb(10, 10, 11);line-height: 2;' powered-by="xiumi.us"><p>据了解，医保智能服务电话全天在线，由原来的人工热线8小时制，调整为“智能语音+人工坐席”24小时不打烊服务模式。工作时间提供语音导航自动咨询和人工服务，非工作时间提供语音导航自助咨询。</p></section></section></section></section></section><section style='text-align: center;margin-top: 10px;margin-bottom: 10px;line-height: 0;' powered-by="xiumi.us"><section style='vertical-align: middle;display: inline-block;line-height: 0;'><span class="wxart_image" wx-style='display:inline-block;vertical-align: middle;width: 100%;'></span></section></section><section style='margin-top: 10px;margin-bottom: 10px;justify-content: flex-start;display: flex;flex-flow: row nowrap;' powered-by="xiumi.us"><section style='display: inline-block;width: 100%;vertical-align: top;border-style: solid;border-width: 1px;border-color: rgb(169, 207, 245);padding: 9px 20px;align-self: flex-start;flex: 0 0 auto;'><section style='transform: rotateZ(180deg);' powered-by="xiumi.us"><section style='display: flex; flex-flow: row nowrap; justify-content: flex-start;'><section style='display: inline-block;vertical-align: bottom;width: auto;flex: 0 0 0%;height: auto;align-self: flex-end;margin-right: 4px;'><section style='transform: perspective(0px);transform-style: flat;' powered-by="xiumi.us"><section style='text-align: center;transform: rotateX(180deg);'><section style='display: inline-block;width: 3px;height: 10px;vertical-align: top;overflow: hidden;background-color: rgb(169, 207, 245);'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section><section style='display: inline-block;vertical-align: bottom;width: auto;flex: 0 0 0%;height: auto;align-self: flex-end;'><section style='transform: perspective(0px);transform-style: flat;' powered-by="xiumi.us"><section style='text-align: center;transform: rotateX(180deg);'><section style='display: inline-block;width: 3px;height: 16px;vertical-align: top;overflow: hidden;background-color: rgb(169, 207, 245);'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section><section style='display: inline-block;vertical-align: bottom;width: 100px;border-bottom: 1px solid rgb(169, 207, 245);border-bottom-right-radius: 0px;flex: 0 0 auto;align-self: flex-end;height: auto;padding: 4px 4px 4px 11px;'><section style='text-align: justify;' powered-by="xiumi.us"><p><br></p></section></section></section></section><section style='font-size: 17px;color: rgb(10, 10, 11);line-height: 2;' powered-by="xiumi.us"><p>自试运行一个月以来，累计呼入电话量2251通，发送政策咨询短信2200余条，一次性接通率达100%，将人工服务聚焦于参保群众个性化服务，既节省高频问题人工咨询和沟通成本，又提升服务的及时性和精准度。</p></section><section style='display: flex; flex-flow: row nowrap; justify-content: flex-start;' powered-by="xiumi.us"><section style='display: inline-block;vertical-align: bottom;width: auto;flex: 0 0 0%;height: auto;align-self: flex-end;margin-right: 4px;'><section style='transform: perspective(0px);transform-style: flat;' powered-by="xiumi.us"><section style='text-align: center;transform: rotateX(180deg);'><section style='display: inline-block;width: 3px;height: 10px;vertical-align: top;overflow: hidden;background-color: rgb(169, 207, 245);'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section><section style='display: inline-block;vertical-align: bottom;width: auto;flex: 0 0 0%;height: auto;align-self: flex-end;'><section style='transform: perspective(0px);transform-style: flat;' powered-by="xiumi.us"><section style='text-align: center;transform: rotateX(180deg);'><section style='display: inline-block;width: 3px;height: 16px;vertical-align: top;overflow: hidden;background-color: rgb(169, 207, 245);'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section><section style='display: inline-block;vertical-align: bottom;width: 100px;border-bottom: 1px solid rgb(169, 207, 245);border-bottom-right-radius: 0px;flex: 0 0 auto;align-self: flex-end;height: auto;padding: 4px 4px 4px 11px;'><section style='text-align: justify;' powered-by="xiumi.us"><p><br></p></section></section></section></section></section><section style='text-align: center;justify-content: center;margin-top: 10px;margin-right: 0%;margin-left: 0%;display: flex;flex-flow: row nowrap;' powered-by="xiumi.us"><section style='display: inline-block;vertical-align: top;width: auto;min-width: 10%;flex: 0 0 auto;height: auto;margin-right: 10px;align-self: flex-start;'><section style='text-align: right;margin-right: 0%;margin-left: 0%;' powered-by="xiumi.us"><section style='display: inline-block;width: 10px;height: 10px;vertical-align: top;overflow: hidden;border-width: 0px;border-radius: 117px;border-style: none;border-color: rgb(62, 62, 62);'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section><section style='display: inline-block;vertical-align: top;width: auto;min-width: 10%;flex: 0 0 auto;height: auto;align-self: flex-start;'><section style='text-align: left;margin-right: 0%;margin-left: 0%;' powered-by="xiumi.us"><section style='display: inline-block;width: 10px;height: 10px;vertical-align: top;overflow: hidden;border-width: 0px;border-radius: 117px;border-style: none;border-color: rgb(62, 62, 62);background-color: rgb(253, 239, 184);'><svg viewBox="0 0 1 1" style='float:left;line-height:0;width:0;vertical-align:top;'></svg></section></section></section></section><section style='line-height: 0;' powered-by="xiumi.us"><p><br></p></section><section style='font-size: 12px; color: rgb(122, 116, 116); line-height: 2;' powered-by="xiumi.us"><p><span style='color: rgb(178, 178, 178);'>来源：微孝天下、孝感日报</span></p><h1 style='outline: 0px; color: rgb(34, 34, 34); widows: 1; -webkit-text-stroke-color: rgb(0, 0, 0); caret-color: rgba(0, 0, 0, 0); white-space-collapse: preserve; letter-spacing: 0.544px; visibility: visible;'><section style='outline: 0px;line-height: 1.75em;visibility: visible;'><br></section></h1></section></section><p style='display: none;'><mp-style-type data-value="3"></mp-style-type></p><br>转载声明：本文转载自「微孝天下」，搜索「weixiaotianxia0712」即可关注，[<a target="_blank" href="https://mp.weixin.qq.com/s/J4vN47RtASD2_YP4pyElLA">阅读原文</a>]。</div>
页:
[1]