集体涨价毁约！多平台回应
<div class="wx_rich_media_content" id="jsWxContainer"><p style='text-align: center;'><br></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6; visibility: visible;'>五一假期即将来临，有关<strong style='outline: 0px; letter-spacing: 0px; line-height: 1.6; visibility: visible;'>“民宿涨价毁约”</strong>的话题，却在网上引起不小争议。<br style='outline: 0px;visibility: visible;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6; visibility: visible;'><br style='outline: 0px;visibility: visible;'></p><p mpa-paragraph-type="image" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6; visibility: visible;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;visibility: visible !important;width: 677px !important;'></span></p><p mpa-paragraph-type="image" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6; visibility: visible;'><br style='outline: 0px;visibility: visible;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6; visibility: visible;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;visibility: visible !important;width: 677px !important;'></span></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6; visibility: visible;'><br style='outline: 0px;visibility: visible;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6; visibility: visible;'>据潮新闻，3月16日，邓女士预订了一家成都的民宿。据她回忆，当时民宿在做促销活动，加上平台优惠券，她以每晚100多元的价格抢下了五一期间的三间房，3晚价格345元。不久后，该民宿价格已经涨到300元一晚。</p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><strong style='outline: 0px; letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></strong></p><p mpa-paragraph-type="image" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;visibility: visible !important;width: 677px !important;'></span></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'>3月27日，她接到民宿工作人员的电话，其称<strong style='outline: 0px; letter-spacing: 0px; line-height: 1.6;'>民宿在装修，希望邓女士能主动退订。</strong>邓女士表示，自己要向预订平台核实。</p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'>当晚，平台客服表示，民宿一口咬定要装修，婉拒邓女士入住，平台可以赔偿100元代金券。</p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'>随后，邓女士发现这家民宿在其他平台上出售同日期的同款房源，但房价已经涨到500多一晚。这时邓女士意识到，<strong style='outline: 0px; letter-spacing: 0px; line-height: 1.6;'>“房源有，只是不想卖给我了。”</strong><strong style='outline: 0px; letter-spacing: 0px; line-height: 1.6;'></strong></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><strong style='outline: 0px; letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></strong></p><p mpa-paragraph-type="image" style='outline: 0px; text-align: center; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;visibility: visible !important;width: 228px !important;'></span></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'>邓女士认为，自己当时参与促销活动，“捡漏”了房间，商家自然不乐意。最终，考虑到强行入住双方也会不愉快，邓女士接受了平台1:1的赔付，选择了其他房源。</p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><strong style='outline: 0px;'><span style='outline: 0px;color: rgb(28, 104, 174);'>装修倒闭，老板换了，亲戚来了...</span></strong></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><strong style='outline: 0px;'><span style='outline: 0px;color: rgb(28, 104, 174);'>为了毁约，民宿“蛮拼的”</span></strong><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'>记者发现，在社交平台上，有不少网友发帖分享房间被退订的经历，民宿的借口五花八门。</p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'>有的说<strong style='outline: 0px; letter-spacing: 0px; line-height: 1.6;'>“店面转让”，</strong>有的说<strong style='outline: 0px; letter-spacing: 0px; line-height: 1.6;'>“拆迁”，</strong>还有的说，五一期间亲戚朋友从外地回来，所以房子不对外出租了。总之，都是希望网友尽早取消订单。</p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="image" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;visibility: visible !important;width: 677px !important;'></span></p><p mpa-paragraph-type="image" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="image" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;border-style: solid;border-width: 1px;visibility: visible !important;width: 677px !important;'></span></p><p mpa-paragraph-type="image" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><span class="wxart_image" wx-style='display:inline-block;outline: 0px;letter-spacing: 0.578px;border-style: solid;border-width: 1px;visibility: visible !important;width: 677px !important;'></span></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'>郑州大学生小哲也有类似的遭遇，旅店给出的理由是：“换了老板，在装修。”小哲称，“我直接联系客服，客服与旅店协商不成后，给我安排了附近的其他酒店，还补了房间差价。”后来平台对那家旅店进行了相应处理。</p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><strong style='outline: 0px;'><span style='outline: 0px;color: rgb(28, 104, 174);'>多平台回应民宿毁约：</span></strong></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><strong style='outline: 0px;'><span style='outline: 0px;color: rgb(28, 104, 174);'>将承担最高首晚房费3倍差价</span></strong></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'>据澎湃新闻，<span style='outline: 0px;letter-spacing: 0px;'>4月24日，针对近期有网友反映预订的民宿遭遇临时“毁约”的情况，多家在线旅游平台发布回应称，将坚决保障消费者权益。</span></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'>当日，携程表示，作为平台，严格按照《电商法》和《合同法》规定，为消费者提供酒店代订服务。消费者提交预定订单后，若出现酒店（供应商）确认后推翻或到店无房的情况，携程会按照消费者意愿，协助取消订单或为消费者提供更多解决方案。</p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'>具体而言，平台将与酒店协调为客人安排原标准或以上级别的房间入住，并承担由此产生的差价，差价金额上限为原订单首晚房费的3倍。若无法安排客人入住原酒店任何房型，携程会帮助客人预订附近同等酒店，并承担由此产生的差价，差价金额上限为原订单首晚房费的3倍。</p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'>美团民宿客服表示，“五一”期间的民宿订单毁约、房东坐地起价是违规行为，任何商家产生订单的违约行为均会受到相应的罚款；其次，对于客户，美团会按照对外的客户保障进行赔付。</p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'>飞猪、小猪民宿表示，如出现民宿商家“毁约”情况，飞猪、小猪民宿将第一时间与客人沟通核实情况，并根据平台用户保障规则，安排客人入住附近同等级别民宿或更高级别的民宿房型，并由平台或商家承担差价，差价金额最高为首晚房费3倍；若客人决定不再入住，则将与其协商，在全额退款的基础上，最高赔付首晚房费。</p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><strong style='outline: 0px; letter-spacing: 0px; line-height: 1.6;'>但平台的处罚能在多大程度上规范民宿的行为？</strong><span style='outline: 0px;'>对</span><span style='outline: 0px;'>此，小哲表示很无奈，“平台对我订的旅店做了处罚，1.5倍罚金还有降低流量处理，</span><span style='outline: 0px;'>但</span><strong style='outline: 0px; letter-spacing: 0px; line-height: 1.6;'>比起五一的盈利，商家肯定还是愿意接受处罚的，</strong><span style='outline: 0px;'>况且没了这个平台，还有其他平台。”</span></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><strong style='outline: 0px;'><span style='outline: 0px;color: rgb(28, 104, 174);'>律师：恶意退单可能涉嫌欺诈<br style='outline: 0px;'></span></strong></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'>据华西都市报消息，针对恶意退单，四川发现律师事务所律师陆元辉表示，该行为涉嫌虚假宣传行为从而违反《侵害消费者权益行为处罚办法》第六条的规定；从民事责任上看，<strong style='outline: 0px; letter-spacing: 0px; line-height: 1.6;'>退单行为可能涉嫌欺诈，消费者有权向酒店主张支付价款三倍的惩罚性赔偿。</strong></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'>此外，@人民网评 发文称：<br style='outline: 0px;'></p><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br style='outline: 0px;'></p><blockquote mpa-paragraph-type="quote" style='outline: 0px; color: rgb(51, 51, 51); font-size: 17px; letter-spacing: 0px;'>民宿现毁约潮，已成为这个小长假前备受诟病的乱象之一，也提醒<strong style='outline: 0px; letter-spacing: 0px; line-height: 1.6;'>监管部门需依法依规介入，</strong>及时、有力处理，不能容忍这种乱象愈演愈烈，不能无视消费者权益屡屡被侵犯......对这类民宿，<strong style='outline: 0px; letter-spacing: 0px; line-height: 1.6;'>应先抓几个典型，依法严惩，以儆效尤。</strong>否则，由此带来的纠纷越来越多，势必影响假日质量，损害法律尊严。<br style='outline: 0px;'></blockquote><p mpa-paragraph-type="body" style='outline: 0px; color: rgb(51, 51, 51); letter-spacing: 0px; line-height: 1.6;'><br></p></div>
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